Returns and Replacements

All Integrity Toner products are guaranteed. If a product you purchased from Integrity Toner does not meet your satisfaction we will replace it immediately*. It is our policy to make sure that the product you purchase works to your full satisfaction.

Note: If the product in question is not working correctly you may first want to refer to our technical help page by clicking here. Many times your product is in perfect working order but is not working because something needs to be done to it. If you cannot locate the problem on our technical help page you can call us at 888-621-2123 and we may be able to solve your problem over the telephone.

* All products will be replaced as long as the product in question meets the established guidelines below.

Returns

Whatever the reason for returning a product (we shipped you the wrong product, the product in question does not work properly, the product in question does not fit your machine, etc.) please contact our customer service center by phone 888-621-2123 or email us right away. DO NOT SHIP THE PRODUCT BACK TO US before contacting us.

All returned products must have a valid RMA# issued. If you return a product to us without an issued RMA# we will not credit you for the product.

To obtain an RMA# please contact our customer service center by phone 888-621-2123 or email us.

When you contact us, please let us know exactly what the problem is and why your product needs to be returned. We will assess your problem and, if the proper criteria is met, immediately issue you an RMA# along with a prepaid shipping label. When you receive the RMA# and pre-paid shipping label please follow the attached instructions.

All returns are subject to inspection and final approval by our returns department. You will be informed of the status of your return approximately 15 business days after the receipt of your return.

Credit for the returned product will be denied if the following is found to be true:

1. The product in question was not returned to us with an issued RMA#
2. The product in question is not from Integrity Toner
3. The product in question is more than 50% used
4. The product in question is not the product for which the RMA# was issued
5. The product in question was not packaged correctly and was damaged in the return shipping process
6. The product in question is more than six months past the date of purchase
7. The product is an OEM and is more than 60 days past the date of purchase
8. The product in question is the incorrect product that the customer ordered but is more than 30 days past the date of purchase
9. The product in question is found to be defective due to the improper handling by the customer
10. In the event the product in question is to be returned because it is no longer needed by the customer, is unopened, is not more than one year old from the date of purchase a restocking fee not lower than 15% and up to 25% will be assessed on the product after it has been returned and inspected

For a full description of our guarantees please refer to our warranties by clicking here.

Replacements

If all guidelines are met Integrity Toner will gladly issue you a replacement product. Under certain situations we will even ship the replacement product to our customer overnight delivery. We understand the compromise a defective cartridge may put your business in. At Integrity Toner we care about your needs and will always work hard to meet them.

Integrity Toner does not offer refunds. All products purchased by our customers are considered final sales. For replacements or returns please refer to the section above, Returns.