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Customer assistance is available Monday - Friday from 10am to 5pm EST, please call us at 888.621.2123

Returns and Refunds and Disclaimer

General return policies

 
Please do not ship any products back until your Return Merchandise Authorization is approved (you will receive a confirmation email). To obtain an RMA, please call us at 888-621-2123
 
Any items shipped to Integrity Toner without an RMA issued by Integrity Toner, will be discarded. No credit will be given to any product shipped to Integrity Toner without an RMA issued by Integrity Toner.

The RMA number is valid for 30 calendar days from the date of issue. Please return your package promptly to ensure timely refunds or replacements.

Returns of defective compatible items


If the return date is within 30 days from the date of purchase, the defective item(s) may be returned for a refund (minus shipping charges of $15.90). Or, the item(s) may be replaced in exchange for the original defective item(s).
 
Integrity Toner will provde an RMA and a UPS label for the item(s) to be returned and will also pay for ship costs for the replacement item(s).

If the return date is after 30 days from the date of purchase but not more than 6 months from date of purchase, products will not be accepted for a refund. However, a replacement of the defective item(s) can be requested.
 
Integrity Toner will provide an RMA and UPS label to ship back to Integrity Toner the original product.

Products 6 months or more from the date of purchase will not be accepted for refunds or replacements.

Please note that all item(s) returned to Integrity Toner for refunds and replacements must be at least 70% full of toner. If this is not the case the cost of the item(s) will be charged to the customer.
 
All products shipped back to Integrity Toner without an approved RMA # and the approved UPS label shall be discarded and no credit shall be given.
 
If the package is lost or not delivered to us, we will not be able to issue the refund.
 

Returns of non-defective compatible and remanufactured items


All non-defective item(s) (item(s) ordered incorrectly, items no longer needed, printer broke, etc. must be returned in the original packaging in as-new condition, that is, unopened and unused.

If the return date is within 30 days from the date of purchase and the item(s) is unopened, the item(s) can be returned for a refund (minus the ship charge of $15.90), including a 15% restock fee of the items purchased.

If the return date is after 30 days from the date of purchase, item(s) cannot be returned. You might consider selling them at auction on eBay or list them on Craigslist.

Integrity Toner will provide the customer an RMA and a UPS label for all approved returns.

All products shipped back to Integrity Toner without an approved RMA # and the approved UPS label shall be discarded and no credit shall be given.
 
If the package is lost or not delivered to us, we will not be able to issue the refund.


Returns of non-defective OEM/original items


If the return date is within 30 days from the date of purchase and the items are unopened, the product can be returned for a refund (minus the original shipping charge $7.95 and a 25% restocking fee).

If the return date is after 30 days of date of purchase or if the items have been opened,  items are not returnable.

All returns of OEM items are subject to a 25% restocking fee. Our vendors do not allow us to return non-defective items after 30 days and they charge us a 25% restocking fee.

Integrity Toner will provide the customer an RMA  and a UPS label for all approved returns.
 
All products shipped back to Integrity Toner without an approved RMA and the approved UPS label shall be discarded and no credit shall be given.
 
If the package is lost or not delivered to us, we will not be able to issue the refund.
 

Returns of defective OEM/Original items


Name brand OEM (original equipment manufacturer) items are covered by the respective manufacturers warranty. We do not guarantee or accept returns of defective OEM products. If you encounter problems or receive a defective item, please contact the manufacturer for their return procedure. There should be information inside the box on what the customer needs to do to request an exchange from the OEM. For your convenience, we listed the manufacturers contact information below.

Original Manufacturer Contact Information

BROTHER
Printers
800-276-7746
949-859-2272 (fax)
9:00 am to 8:00 pm EST

Faxes
800-284-4329
901-379-1215 (fax)
9:00 am to 8:30 pm EST

DELL
800-624-9896

LEXMARK
800-332-4120
8:00 am to 11:00 pm EST

CANON
800-828-4040

SAMSUNG
800-SAMSUNG (800-726-7864)
9:00 am to 9:00 pm EST

EPSON
800-444-1527

562- 276-4367
To obtain CD Drivers

HP
800-HP INVENT (800-474-6836)

KONICA MINOLTA
877-778-2687

RICOH
800-RICOH 38 (800-742-6438)
8:00 am to 8:00 pm EST

PANASONIC
Faxes
800-HELP-FAX (800-435-7329)

OKIDATA
800-OKI-DATA (800-654-3282)

SHARP
US: 800-BE-SHARP (800-237-4277)
CANADA: (905) 828-5063

XEROX
800-ASK-XEROX (800-275-9376)

IBM
877-426-6006


Wrong items shipped


If you believe you have received the wrong product, please make sure not to open it. You have 30 days from the date of the purchase to initiate a return authorization request.

To obtain an RMA, please call us 888-621-2123. Once the RMA is processed, you will receive a pre-paid UPS label to return the incorrect item at our expense. We can either send you a replacement at no cost or issue a refund.

Shipping damaged returns


If your shipment is delivered damaged, please initiate a return authorization request within 5 business days from receipt of the package. Do not throw away or alter the product or packaging; we will need a picture of the damage package in the same condition as it was received to properly establish that the damage was due to shipping. We will not accept claims for shipping damage if any of the contents or packaging have been altered or discarded. Depending on the carrier used to ship your order, we will process the damage claim in one of two ways:

For some claims, we will have to contact the shipping company and file a claim. They will schedule a pickup from the customers location for inspection of the package.

For some other claims, we will process a return authorization for you to send the package back to our warehouse following the normal return procedure.

After we are able to properly establish that the product was damaged during shipment, Integrity Toner will replace the products based on return policy.

Lost orders and wrong addresses


If your order has not been received after 5 days, please contact our Customer Service. We will contact the shipping company and put a tracer on the package. They will investigate and get back to us with an update within 2 business days.

If the package is not found after the tracer, a claim has to be filed. Integrity Toner will file the claim and continue to follow-up until the package is delivered or declared lost. Once the claim is accepted by the shipping company, we will be able to either issue a refund or send you a replacement at no cost.

However, if the courier provides confirmation of delivery and confirms package was shipped to the correct address, no claim can be filed and we can neither send a replacement nor issue a refund.

If a shipment is returned to our warehouse for some reason (the shipping address is incorrect, the shipping method was chosen incorrectly, the carrier is unable to locate the recipient, etc.), we will contact you to confirm any information that is necessary to reship your package.

When are refunds/replacements processed?


Once the returned items are received, we will inspect them and process the refund or replacement order. Our normal turnaround time is 5 business days.

If you requested a refund, your original payment method will be credited. Please allow an additional 3-4 days to see the credit reflected on your card statement.
 
DISCLAIMER
 
All items sold by Integrity Toner are sold "as is" and Integrity Toner shall not be held liable for the misuse, errors, complications and/or damage caused to printers/copiers/fax machines in the course of using said items. Purchase of any items from Integrity Toner implies the customer accepts full responsibility for the use of said items. More, Integrity Toner will not be held liable in the event the customer or any user of printers/copiers/fax machines using Integrity Toner products is injured or harmed while using said product. Any assistance or instructions requested from Integrity Toner for the purpose of diagnostic reasons and/or adjusting settings on users printer/copy/fax machines are meant for information purposes only and Integrity Toner will not be held liable for any complications or damage to users printer/copier/fax machines and/or Integrity Toner will not be held liable to any harm or injury caused to user in the event said user attempts using said information.